Policies & Terms

By accessing this website, creating an order, submitting information, or using any store feature, you agree to comply with these Policies & Terms and all applicable laws. These terms apply whether you access the website directly, through a mobile device, through a search engine, through social media, or through another lawful referral source.

If you are purchasing on behalf of another person, business, or organization, you represent that you have authority to accept these terms on their behalf. Gift recipients may also be subject to relevant product-use, return, and safety conditions.

You must be legally capable of entering into a binding purchase agreement in your place of residence. Minors may use the website only with the involvement and supervision of a parent or legal guardian who accepts responsibility for the activity and any resulting order.

• Account information must be current, accurate, and complete.
• One person may not impersonate another customer or business.
• Automated account creation, abusive ordering, and fraudulent use are prohibited.
• BellaNova may restrict or close accounts associated with unlawful or harmful activity.

Placing an order is an offer to purchase the selected products. An order confirmation acknowledges receipt of the order but does not necessarily mean the order has been finally accepted. BellaNova may review payment, inventory, shipping, fraud-prevention, and order details before acceptance.

• Orders may be declined when inventory is unavailable.
• Orders may be limited when quantities appear inconsistent with personal use.
• Orders containing incorrect prices or product information may be corrected or cancelled.
• Orders associated with suspected fraud, resale abuse, or unlawful activity may be refused.
• Changes requested after processing begins may not be possible.

Prices are displayed in the currency shown on the website and may change without prior notice. The price confirmed during checkout generally applies to the order, subject to correction of obvious errors, unauthorized promotions, technical issues, or legally required adjustments.

• Successful email subscribers may receive an automatic 15% storewide discount.
• Selected promotional products may receive an automatic 20% discount.
• Automatic discounts are applied only when the relevant eligibility conditions are met.
• Promotional availability may change when inventory is limited.
• Attempts to manipulate, duplicate, or misuse promotions may result in cancellation.

You authorize BellaNova and its payment service providers to charge the payment method submitted during checkout for the order total, including applicable taxes, adjustments, and authorized charges. Payment methods must be valid and used with permission from the account holder.

• Customers are responsible for accurate billing information.
• Payment failure may result in order delay or cancellation.
• Bank processing times may affect when pending authorizations are released.
• Chargeback misuse or fraudulent disputes may be investigated.

BellaNova offers free shipping on eligible U.S. orders. Standard delivery is generally estimated at 3–5 business days after processing, but delivery dates are estimates rather than guarantees. Weekends, holidays, inventory review, payment verification, carrier delays, severe weather, and regional disruptions may affect timing.

• Shipping estimates begin after order processing is complete.
• Carrier scans and tracking updates may not appear immediately.
• Delivery instructions are not guaranteed unless accepted by the carrier.
• Orders returned as undeliverable may require additional processing.
• Risk of loss may transfer according to applicable law and carrier delivery confirmation.

Eligible products may be returned or exchanged within 30 days, subject to the conditions below. Because BellaNova sells beauty, skincare, body-care, grooming, and personal-use products, hygiene, product condition, packaging, and safety considerations may affect eligibility.

• Opened or used personal-care products may be ineligible for hygiene reasons.
• Used makeup sponges, brushes, facial massagers, and hair removal tools may be non-returnable.
• Final-sale, clearance, promotional, or personalized items may have separate restrictions.
• Products damaged through misuse, neglect, or improper cleaning are not eligible.
• Returns submitted after the stated period may be declined.

BellaNova aims to present product details accurately and clearly. However, device displays, lighting, photography, manufacturing updates, packaging changes, and natural variation may affect the appearance of color, texture, dimensions, or presentation.

• Read all directions and warnings before use.
• Conduct an appropriate patch test when recommended.
• Stop use if significant irritation or discomfort occurs.
• Do not use tools on broken, inflamed, or injured skin unless professionally directed.
• Keep products and tools away from children when appropriate.
• Clean reusable tools according to their care instructions.

BellaNova may collect information that you provide directly, including name, billing details, shipping details, email address, telephone number, order information, support communications, and account information. Technical data may also be collected through website functionality, security tools, cookies, and similar technologies.

• Payment information may be processed by authorized payment providers.
• Shipping information may be shared with fulfillment and carrier partners.
• Service providers may access limited information necessary to perform contracted functions.
• Information may be disclosed when legally required or necessary to protect rights and safety.
• Marketing preferences may be changed through the available unsubscribe method.

BellaNova branding, logos, page layouts, product descriptions, editorial copy, graphics, icons, photography, videos, website code, and other original materials are owned by BellaNova or used with permission. These materials are protected by applicable intellectual-property laws.

• You may view website content for personal shopping and informational purposes.
• You may not reproduce content for commercial use without written authorization.
• You may not remove ownership notices, watermarks, or branding.
• You may not use BellaNova content to misrepresent an affiliation or endorsement.
• You may not copy website structure, design systems, or protected editorial materials.

The website may not be used for unlawful, fraudulent, abusive, deceptive, disruptive, or unauthorized purposes. BellaNova may investigate suspicious activity and restrict access when reasonably necessary.

• Introducing malware, harmful code, or disruptive automated traffic is prohibited.
• Attempting to bypass security, access controls, or checkout restrictions is prohibited.
• Scraping, harvesting, or extracting data without permission is prohibited.
• Submitting false reviews, fraudulent claims, or abusive communications is prohibited.
• Using the website to violate another person’s privacy or intellectual property is prohibited.

BellaNova may rely on third-party services for payment processing, website hosting, shipping, analytics, fraud prevention, communications, and other operational functions. Those providers may have separate terms and privacy practices.

BellaNova is not responsible for the independent conduct, availability, content, security, or policies of third-party services beyond the extent required by applicable law. References to a third party do not automatically constitute an endorsement of every service or statement associated with that party.

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. BellaNova does not guarantee uninterrupted website access, error-free operation, permanent product availability, or that every display will appear identically across all devices.

BellaNova is not responsible for loss caused by misuse, unauthorized alteration, failure to follow instructions, incompatible product combinations, improper tool cleaning, or use outside the product’s intended purpose.

To the extent permitted by law, you agree to be responsible for losses, claims, costs, or expenses arising from your unlawful use of the website, violation of these terms, infringement of another person’s rights, fraudulent activity, or misuse of products and services.

This section does not require a customer to assume responsibility for conduct that is solely attributable to BellaNova and cannot legally be transferred.

These terms are intended to be interpreted consistently with applicable United States law and mandatory consumer protections. The specific law and forum that apply may depend on the customer’s location, the nature of the transaction, and legal requirements that cannot be waived.

BellaNova may update these Policies & Terms to reflect changes in law, products, website features, payment systems, shipping practices, security standards, or business operations. The revised version becomes effective when published with an updated effective date unless another date is stated.

Changes generally apply to future website use and future transactions. Terms that applied to a completed order may continue to govern that order unless a change is required by law or expressly agreed.