Beauty purchases should feel considered from the moment you place an
order to the moment it becomes part of your routine. When something is
not right, BellaNova offers a clear 30-day return and exchange process
designed to be understandable, respectful, and easy to navigate.
30-Day WindowEligible returns and exchanges may be requested within 30 days of delivery.
Free Eligible ReturnsQualifying U.S. returns and exchanges include return shipping support.
Clear Review ProcessEvery request is reviewed carefully before a refund or exchange is completed.
Handled with CareA clear return experience for modern beauty purchases
Policy at a Glance
A More Reassuring Return Experience
Our policy is organized around four practical ideas: enough time to
inspect your order, clear eligibility standards, careful hygiene
protection, and a transparent path toward a refund or replacement.
01
Request within 30 Days
Submit your return or exchange request within 30 days of the recorded
delivery date. Requests submitted after this period may not be eligible.
02
Keep Items in Returnable Condition
Products must remain unused, clean, undamaged, and complete with their
original packaging, accessories, instructions, and protective seals.
03
Protect Hygiene-Sensitive Products
Opened skincare, used makeup tools, used facial massagers, and opened
grooming products may not be returnable for hygiene and safety reasons.
04
Wait for Review and Approval
Returned products are reviewed after arrival. Approved refunds are
issued to the original payment method, while exchanges depend on stock.
Step-by-Step Guidance
How to Request a Return
Follow this sequence before sending any item back. Unapproved packages
may be delayed, refused, or returned to the sender.
Confirm that your request falls within 30 days of delivery. The
delivery date shown by the carrier is used to determine whether the
request is within the eligible return period.
Inspect the Product Condition
Check that the item is unused, clean, undamaged, and complete. Keep
all original packaging, product inserts, accessories, protective
coverings, hygiene seals, and promotional components together.
Prepare Your Order Information
Have your order number, purchaser name, email address, product name,
and a concise explanation of the request ready. For damaged,
defective, or incorrect items, include clear photographs.
Submit the Request for Review
Use the BellaNova contact page to submit your request. Do not send the
item before receiving return instructions and confirmation that the
product is eligible.
Package the Item Securely
Place the product and all included components in protective packaging.
Beauty bottles, glass containers, electronic tools, and delicate
accessories should be cushioned to prevent damage in transit.
Use the Approved Return Method
Follow the return instructions provided by BellaNova. Eligible U.S.
returns may receive a prepaid return method. Keep any tracking details
until the return has been fully processed.
Allow Time for Inspection
After the return reaches the designated location, it is inspected for
condition, completeness, hygiene compliance, and consistency with the
approved request.
Receive the Final Resolution
Once approved, the refund is sent to the original payment method or
an exchange is arranged when the requested replacement is available.
Payment providers may require additional time to display a refund.
Condition MattersOriginal packaging and unused products protect eligibility
Return Condition Standards
What Makes an Item Eligible
Beauty and personal-care products require careful handling because many
items come into direct contact with the skin, face, nails, or body.
Eligibility is therefore based on timing, product condition, packaging,
hygiene, and completeness.
✓
Within the 30-Day Period
The return or exchange request must be submitted within 30 days of
the carrier-confirmed delivery date.
✓
Unused and Unaltered
The product must not show signs of application, washing, testing,
modification, wear, residue, staining, fragrance, or personal use.
✓
Original Packaging Included
Boxes, sleeves, protective films, inserts, labels, instructions,
accessories, caps, attachments, and storage components must be included.
✓
Hygiene Seals Remain Intact
Sealed skincare, body care, facial tools, makeup sponges, grooming
tools, and other hygiene-sensitive products must remain unopened.
✓
Approved before Shipment
The request must be reviewed and approved before the product is
shipped back. Packages sent without authorization may not be accepted.
Important Hygiene Standard
Products that have been opened, applied, washed, tested, worn, or used
against the skin may be ineligible for return even when the request is
submitted within 30 days.
Detailed Policy Guidance
Returns by Product Type
Each BellaNova category has different handling requirements. Review the
guidance below before opening, using, cleaning, or returning an item.
Facial Cleansers
Unopened cleansers with intact seals and original packaging may be
eligible for return. Opened, tested, partially used, leaking, or
transferred products are not generally eligible unless confirmed
defective or damaged on arrival.
Facial Moisturizers
Moisturizers must remain unopened, unused, and sealed. Products with
broken pumps, damaged containers, leakage, or shipping-related defects
should be documented with photographs before disposal or return.
Facial Serums
Serum bottles, droppers, pumps, caps, and protective seals must remain
complete and unused. Opened or tested serums are not generally
returnable due to direct skin contact and formula integrity.
Body Lotions
Body lotions may be returned when unopened and in their original
condition. Used, opened, decanted, or partially consumed lotions are
not eligible unless the product arrived defective or damaged.
Nail Care
Unused nail tools and unopened nail-care products may qualify. Files,
buffers, applicators, brushes, or treatment products that have been
used, washed, opened, or placed in contact with nails may not be returned.
Makeup Brushes
Brushes must remain unused, unwashed, free from product residue, and in
their original packaging. Brushes showing foundation, powder, pigment,
cleanser, water exposure, or altered bristles are not eligible.
Makeup Sponges
Makeup sponges are hygiene-sensitive products. They must remain sealed,
unused, dry, and in original packaging. Opened or expanded sponges are
not eligible for return.
Facial Massagers
Facial massagers must be unused, clean, complete, and returned with all
attachments, charging components, storage pieces, instructions, and
packaging. Products used on the face may not be eligible for hygiene reasons.
Hair Removal Tools
Hair removal tools must remain unopened and unused. Blades, heads,
epilating surfaces, trimming attachments, or devices that have touched
the skin or hair cannot normally be returned for hygiene and safety reasons.
Bundles, Sets, and Promotional Items
A bundled set must be returned complete. Missing products, accessories,
gifts, bonus items, packaging, or promotional components may reduce the
refund value or make the return ineligible.
Special Order Situations
When the Usual Process Changes
Some orders require a different review path. These situations should be
documented clearly so the support team can identify the most appropriate resolution.
Damaged Delivery
The Product Arrived Damaged
Keep the product, shipping carton, internal packaging, and label. Take
clear photographs of the damage and submit them with your order details
before discarding any part of the shipment.
Incorrect Item
You Received the Wrong Product
Leave the product unused and retain all packaging. Provide a photograph
of the received item and its label so the order can be compared with
the original purchase record.
Missing Item
Part of the Order Is Missing
Check all internal packaging and shipment materials first. Then provide
the order number, the missing product name, and photographs of the
package contents and shipping label.
Defective Item
The Product Does Not Function Correctly
Stop using the product and describe the issue clearly. Include images
or a brief video when possible, especially for pumps, electronic tools,
attachments, closures, or moving components.
Exchange Request
You Prefer a Replacement
Exchanges are subject to approval and product availability. When the
requested item is unavailable, an eligible return may be processed as a
refund instead.
Gift Purchase
The Item Was Purchased as a Gift
Gift returns require the original order information. Approved refunds
are generally issued to the original payment method unless another
solution is specifically confirmed.
Refund Processing
Every approved refund follows a careful inspection process designed to
protect product quality, customer trust, and fair resolution.
After approval, refunds are returned to the original payment method.
BellaNova may complete its internal processing before the refund appears
on your statement. Banks, card issuers, and payment providers may require
additional business days to display the completed credit.
Returns Support
Frequently Asked Questions
Review the most common questions about eligibility, exchanges, return
shipping, refunds, hygiene-sensitive products, and order concerns. Every
answer remains closed until selected.
How long do I have to request a return?
Eligible return and exchange requests must be submitted within 30 days
of the carrier-confirmed delivery date. The item must also meet the
condition, packaging, hygiene, and completeness requirements described
on this page.
Are returns and exchanges free?
Eligible U.S. returns and exchanges may include a prepaid return
method after approval. Products sent without authorization, packages
shipped using an unapproved method, and items that do not meet the
return conditions may not qualify for free return shipping.
Can I return an opened skincare product?
Opened or used skincare products are generally not eligible because
their hygiene, formula integrity, and storage history can no longer
be verified. An exception may be reviewed when the product arrived
damaged, defective, leaking, or incorrect.
Can I return a used makeup brush or sponge?
No. Makeup brushes and sponges that have been used, washed, opened,
expanded, stained, or placed in contact with cosmetics or skin are
not eligible for return due to hygiene requirements.
Can I exchange an item for a different product?
Exchanges are reviewed individually and depend on product availability.
The original item must remain eligible for return. When a replacement
is unavailable, an approved refund may be issued instead.
What happens if my order arrived damaged?
Keep the item and all packaging, photograph the damage clearly, and
submit the order information for review. Do not dispose of damaged
products, cartons, shipping labels, or protective materials before
receiving instructions.
How will I receive my refund?
Approved refunds are normally issued to the original payment method.
After BellaNova completes the refund, your bank, card issuer, or
payment provider may need additional business days to post the credit.
Will original shipping charges be refunded?
Original expedited or upgraded shipping charges are generally not
refundable unless the order was incorrect, defective, or damaged due
to a fulfillment or shipping issue confirmed by BellaNova.
What if I send a return without approval?
Packages sent without authorization may be delayed, refused, or
returned to the sender. Always receive return instructions before
shipping any product back.
Can a partial bundle be returned?
Bundles, sets, and promotional packages must generally be returned
complete. Missing products, accessories, gifts, or packaging may make
the return ineligible or reduce the approved refund amount.
Before You Submit a Request
Review the Item before Returning It
Confirm the delivery date, keep the product unused, preserve all original
packaging, photograph any issue, and wait for authorization before sending
the item back.
